Shipping information

We currently ship to: Australia, Austria, Bahrain, Belgium, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, Colombo, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, People’s Republic of China, People’s Republic of Korea, Philippines, Poland, Portugal, PuertoRico, Qatar, Republic of Cyprus, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom and the United States of America

All prices quoted on the website will be in £ GBP, € EUR or $USD.

When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number with an estimated delivery window. A signature will be required upon delivery of your order.

All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates. Please note that in certain areas of the UK and Europe, only a limited range of delivery services is available. We will endeavour to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.

We offer standard complimentary shipping for all orders over £200.

Destination Standard (3-5 days) Express (1-2 days)
UK £8 £10
Europe £20 £30
US & Canada £30
Rest of World £35

All orders are shipped direct duties paid, please contact our customer team via email (customercare@marykatrantzou) or call+44 20 3468 9466 if you are contacted for payment details.

When placing your order, please ensure all billing and shipping details are correctly provided. Once a delivery has shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.

NON EUROPEAN UNION SHIPPING TERMS AND CONDITIONS
International shipments, Duty and Tax calculations are brought to you by Mary Katrantzou’s international partner, Borderlinx. The following terms and conditions apply to all non European Union shipments.

  1. Final Sale Price 

Using Borderlinx’s Total Cost Calculator™, you will have complete information on the cost of shipping your items before purchasing. The total cost includes:

  • The product purchase price;
  • Customs duty, import tax and any local clearance fees applicable for your country;
  • International shipping charges to your designated delivery address; and
  • Shipping company surcharges

Your orders will be shipped on a Delivery Duty Paid (“DDP”) basis:   DDP means that you will pay for the product, the duty and tax, and the cross-border delivery in a single checkout through Mary Katrantzou Online. The total is pre-calculated, pre-paid and guaranteed so you won’t receive any bills from the shipping company or a customs invoice.

  1. Limitations

In general, products offered by Mary Katrantzou Online can be shipped internationally.  However, it is possible that some products may be subject to certain import restrictions specific to your country.

  1. Customs Duty and Tax

Customs duty and import tax are specific to each country. Customs authorities calculate duty and tax based on a number of factors, including:

  • the category in which the product is classified in the international Harmonised Code (HS) system;
  • the value of the product (the price you paid);
  • for most countries, duty is calculated on a “CIF” basis (meaning Cost, Insurance and Freight), so the shipping charge you pay will also be factored in to the calculation of the duty that will be charged.

For DDP shipping, where tax and duty is pre-calculated and pre-paid, you will generally not see Customs paperwork.  You should be aware that the actual tax and duty charged by the Customs authorities in your country sometimes turns out to be higher or lower than the amount you paid, for a number of reasons. For example, a particular Customs authority may classify your product in a different category in the Harmonised Code (HS) system from the category used by the Total Cost Calculator, or your local Customs authorities may (for whatever reason) use a different formula to calculate the duty; or the calculation may be affected by a change in currency exchange rates between the time of our calculation and the time the tax and duty is paid to Customs authorities. The important point here is that in such situations, you will not receive a refund (if the amount is less) or be charged extra (if the amount is greater). This is due to the administrative time and costs that such arrangements would require.

  1. International Shipping

Your order will be picked up by Borderlinx’s shipping partner directly from the Mary Katrantzou Online warehouse.  Borderlinx will handle all required procedures for international shipping and customs clearance. As the recipient of the package, you are the “Importer of Record,” and you appoint Borderlinx as your agent to manage all import and customs clearance procedures and to ensure that applicable customs duties and taxes are paid to the relevant customs and tax authorities in your country.

Although Borderlinx handles Mary Katrantzou’s international shipping, you will not be contacted by Borderlinx  or its shipping partners except for routine communications necessary to deliver your items or to make arrangements for pick-up if you need to return an item.

  1. Delivery Times

Your purchases will be shipped via international air. On average, delivery will take approximately 3-5 Business Days. This is an estimate, not a guarantee. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. Borderlinx is not liable for any delays in international transportation or customs clearance.

Shipments can be delivered directly to most addresses. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service point of Borderlinx’s shipping partner.

  1. Claims

Claims related to the product.   Be sure to check the details of your purchase carefully before you make the payment, and check the contents of the package(s) promptly upon receipt.

Claims for loss or damage during shipment.  See section 7 below for submitting claims for loss or damage that occur during shipment.

  1. Loss or Damage During Shipment

No matter how carefully a package is handled, there are occasions when a package may be lost or the contents damaged during international shipment. Fortunately this doesn’t happen very often.  Every package shipped internationally via Borderlinx’s delivery service is transported on a limited liability basis, and Borderlinx will in no event be liable for any loss, damage, expense or delay to shipments for any amount in excess of £50 per shipment or the commercial invoice value, whichever is less.  All other types of loss or damage are excluded (including, but not limited to, lost profits, income, interest or future business).

If your package is lost or damaged in international transit, you will need to submit a claim within 14 days of the date of delivery, or within 14 days of the date you received confirmation that it was lost. To make a claim, please contact customercare@marykatrantzou.com.

  1. Privacy and Data Protection

In order to get your purchase shipped internationally to you, certain personal information about you is provided to Borderlinx (including Borderlinx affiliates and trusted suppliers as necessary), including your name, delivery address, phone number, the product(s) you buy from Mary Katrantzou Online, the price you pay for the product(s), and the weight and dimensions of the package. Borderlinx will treat this information as private and confidential and will only use it for the purpose of providing international shipping and customs clearance services necessary to get your products delivered to you. Information about the packages being shipped to you will be provided to the necessary authorities for purposes of export, import, duty, tax, and security screening. The information may include your name, delivery address, description of the goods, their value, the number of pieces, and the weight of the package. This information is required by law and regulations applicable in the countries from where and to where packages are transported. Borderlinx is committed to responsible data management, complies with applicable data protection legislation, and employs industry standard practices to protect the security of your data, which is stored securely in the “cloud” – which includes locations in the United States and other countries that do not have privacy laws comparable to those in the European Union, for example.  By arranging for international shipping of your purchases from Tatoumik, you consent to the disclosure of personal information to Borderlinx as described in this section.

Borderlinx has been in business since 2007 and has developed in-depth knowledge and expertise in international e-commerce and cross-border shipping.

“Borderlinx” and “Total Cost Calculator” are trademarks owned by Borderlinx, and they are used here with permission.

Returns Policy

We aim to provide you with full satisfaction in regards to your experience with our website and services. If you are unsatisfied with your order, you can arrange for a  complimentary return and refund. Please notify us via email or phone of your intent to return within 14 days of receipt of your purchase(s). Returns received outside of this window or without notification may be rejected by our team.

To arrange a return, please:

  • Notify our team via email or phone of your intent to return.

Email: customercare@marykatrantzou.com

Phone: +44 20 3468 9466 (Op 4)

  • Complete returns paperwork and include in return package.
  • Our shipping team will arrange the return delivery with our courier services and will email instructions to book the return pick up and all required paperwork for your return shipment.

 

You may also elect to use your own return shipping service. We strongly recommend that you notify our team of any shipment tracking details and insure the return shipment as we are unable to accept responsibility for any loss or damage incurred during transit to our warehouse. Please address the return to the following address:

Mary Katrantzou Online
Unit 3 Canonbury Business Centre
190A New North Rd
London N1 7BJ
United Kingdom

The following conditions must be met for the return to be accepted and the refund processed:

  • Item(s) must be unworn, unwashed, and unused.
  • Item(s) must be returned the original condition received. All garment tags must still be attached and any packaging provided (shoe boxes, dust bags etc.) is considered part of the product and must be returned to receive a refund.
  • Items that have been returned without garment tags or seals will not be accepted.
  • Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.

 

If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.

At this time, we are unable to process exchanges directly and recommend customers arrange a return and refund for their original purchase and re-purchase replacement items directly on the site.

Refunds

We endeavour to assess and accept refunds within 3 business days of their arrival to your warehouse. Once your return has been accepted, you will receive an email confirmation of the refund being processed.

Please note that payment may take up to 10 business days to be received and that we are only able to process refunds to the original card of purchase.

Your refund will be processed minus any original delivery and shipping charges selected at the time of purchase. For non-EU customers, duty and taxes payments, as outlined at checkout, will not be refunded. We recommend customers contact their local authorities for any further information regarding these payments.

Secure Payment

Payment can be made by Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by www.marykarantzou.com. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to www.marykatrantzou.com, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered www.marykatrantzou.com user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions, which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, www.marykatrantzou.com uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.